Refund Policy

Effective Date: February 12, 2025

At Olivia’s Heritage Spa, we take pride in providing high-quality, handcrafted skincare products. Due to the nature of our products and hygiene concerns, all sales are final. Please review our Refund Policy below before making a purchase.

1. No Refunds or Returns

• All sales are final—we do not offer refunds, returns, or exchanges.

• Once an order has been processed and shipped, it cannot be canceled or refunded.

• For health and safety reasons, we cannot accept returns of any opened or used products.

2. Exceptions for Damaged or Incorrect Orders

While we do not offer refunds, we will replace a product under the following conditions:

• The item arrives damaged during shipping.

• You receive the wrong product due to our error.

To qualify for a replacement, you must:

• Contact us within 48 hours of receiving your order.

• Provide clear photos of the damaged or incorrect product and packaging.

• Submit your request to [Insert Contact Email] with your order number.

If approved, we will ship a replacement product at no additional cost.

3. Lost or Stolen Packages

• Olivia’s Heritage Spa is not responsible for lost or stolen packages marked as "Delivered" by the carrier.

• If your package is missing, please check with your local post office or shipping provider to file a claim.

4. Order Cancellations

• Orders cannot be canceled once they are placed and processed. Please review your order carefully before completing your purchase.

5. Contact Information

If you have any questions about our Refund Policy, please contact us:
📧 info@oliviasheritage.com
📍 2908 Freedom Blvd. Watsonville CA, 90576

By purchasing from Olivia’s Heritage Spa, you acknowledge and accept the terms of this Refund Policy.