Shipping Policy

A legal disclaimer

Effective Date: [Insert Date]

At Olivia’s Heritage Spa, we are committed to providing a seamless and reliable shopping experience. Please review our Shipping Policy to understand how we handle order processing, shipping timelines, costs, and potential service interruptions.

1. Order Processing

All orders are processed within 2-5 business days (excluding weekends and holidays).
Orders placed after 12:00 PM PST will be processed on the next business day.
If we experience a high volume of orders, processing times may be extended.

2. Shipping Methods & Estimated Delivery Times

We offer various domestic and international shipping options through trusted carriers. Estimated delivery times:

Domestic (U.S.):

Standard Shipping: 5-10 business days
Expedited Shipping: 2-3 business days

International:

Standard International: 10-20 business days (varies by location)
Expedited International: 5-10 business days (varies by location)

Note: Delivery times are estimates and may be subject to carrier delays beyond our control.

3. Shipping Costs

Shipping costs are calculated at checkout based on weight, destination, and selected shipping method.
Free shipping may be available for orders over a certain amount (as indicated on our website).
Customers are responsible for any duties, taxes, or customs fees for international shipments.

4. Tracking Your Order

Once your order is shipped, you will receive an email confirmation with tracking details. If you do not receive tracking information, please check your spam folder or contact us.

5. Shipping Delays & Service Interruptions

Olivia’s Heritage Spa is not responsible for delays due to weather conditions, carrier issues, customs processing, or other unforeseen circumstances.
Once an order leaves our facility, we cannot guarantee exact delivery dates.
During peak seasons or promotional periods, shipping times may be extended.

6. Lost, Stolen, or Damaged Packages

We are not liable for lost or stolen packages after they have been marked as "Delivered" by the carrier.
If your package is lost in transit, please contact the carrier to file a claim.
For damaged shipments, notify us within 48 hours of delivery with photos of the damaged product and packaging.

7. Incorrect Shipping Information

Customers are responsible for providing an accurate shipping address.
We are not responsible for misdelivered orders due to incorrect addresses provided at checkout.

8. No Returns, Refunds, or Exchanges

All sales are final.
Once a package has been shipped, we cannot offer cancellations, refunds, or exchanges.

9. International Shipping Disclaimer

Olivia’s Heritage Spa ships internationally, but international customers are responsible for any customs fees, duties, and taxes imposed by their country.
Customs processing may cause delays beyond our estimated shipping times.

10. Contact Us

If you have any questions about our Shipping Policy, please contact us:
📧 info@oliviasheritage.com
📍 2908 Freedom Blvd. Watsonville CA, 95076

By placing an order with Olivia’s Heritage Spa, you acknowledge and accept the terms outlined in this Shipping Policy & Legal Disclaimer.